TeacherA Privacy Policy

Effective Date: 01.06.25
Last Updated: 06.07.25

1. Introduction

TeacherA is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI education platform for K-12 teachers.

TeacherA is operated as a collaborative initiative between Melingo AI and Britannica Education. This policy applies to all users of our web-based platform, courses, and related services.

By using TeacherA, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

Account Registration:

  • Full name and preferred name

  • Email address

  • School or district affiliation

  • Grade levels and subjects taught

  • Years of teaching experience

  • Professional development goals

  • Contact preferences

Course Participation:

  • Course enrollment data

  • Progress tracking and completion status

  • Quiz and assessment responses

  • Learning preferences and accessibility needs

  • Feedback and course evaluations

Communication:

  • Messages sent through our platform

  • Support ticket submissions

  • Community forum posts and comments

  • Survey responses and testimonials

Payment Information (if applicable):

  • Billing name and address

  • Payment method details (processed by secure third-party payment processors)

  • Transaction history and receipts

2.2 Automatically Collected Information

Technical Data:

  • IP address and geographic location

  • Device type, operating system, and browser information

  • Platform usage patterns and session duration

  • Page views, clicks, and navigation paths

  • Time spent on specific course modules

  • Download and streaming activity

Performance Analytics:

  • Course completion rates and progression patterns

  • Feature usage and engagement metrics

  • Error logs and technical performance data

  • A/B testing participation and results

2.3 Educational Records

  • Course enrollment and completion certificates

  • Professional development hours and credits

  • Learning achievement and milestone data

  • Competency assessments and skill evaluations

2.4 Cookies and Tracking Technologies

We use various technologies to collect information:

Essential Cookies:

  • Authentication and session management

  • Platform functionality and user preferences

  • Security and fraud prevention

Analytics Cookies:

  • Usage statistics and performance monitoring

  • User experience optimization

  • Course effectiveness measurement

Marketing Cookies (with consent):

  • Personalized content recommendations

  • Email campaign effectiveness

  • Social media integration

3. How We Use Your Information

3.1 Primary Educational Purposes

  • Course Delivery: Providing access to AI education content and tracking your progress

  • Personalization: Adapting learning experiences to your teaching background and goals

  • Certification: Issuing digital certificates and maintaining educational records

  • Assessment: Evaluating learning outcomes and course effectiveness

  • Support: Providing technical assistance and educational guidance

3.2 Communication and Engagement

  • Course Updates: Notifying you of new content, features, and improvements

  • Community Building: Facilitating connections with other educators in forums

  • Professional Development: Sharing relevant AI education resources and opportunities

  • Feedback Collection: Gathering input to improve our courses and platform

3.3 Platform Operations

  • Technical Maintenance: Ensuring platform security, performance, and reliability

  • Analytics: Understanding user behavior to improve educational outcomes

  • Research: Developing insights into AI education best practices (in aggregated, anonymized form)

  • Compliance: Meeting legal and regulatory requirements

3.4 Business Operations

  • Payment Processing: Handling course fees and subscription management

  • Customer Service: Responding to inquiries and resolving issues

  • Legal Compliance: Fulfilling legal obligations and protecting rights

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process personal information based on:

  • Contract Performance: Providing courses and services you've enrolled in

  • Legitimate Interest: Improving our educational platform and user experience

  • Consent: Marketing communications and optional analytics (where required)

  • Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We Do NOT Sell Personal Information

TeacherA does not sell, rent, or lease your personal information to third parties for commercial purposes.

5.2 Limited Sharing Scenarios

Service Providers:

  • Cloud hosting and platform infrastructure providers

  • Payment processors and billing services

  • Email communication and marketing platforms

  • Analytics and performance monitoring tools

  • Customer support and help desk systems

Educational Partners:

  • Britannica Education (co-operator of TeacherA)

  • Melingo AI (co-operator of TeacherA)

  • Accredited professional development organizations (with your consent)

Legal Requirements:

  • Government agencies when required by law

  • Law enforcement in response to valid legal process

  • Protection of rights, property, or safety of users and the public

Business Transfers:

  • In connection with mergers, acquisitions, or asset sales (with continued privacy protection)

5.3 Aggregated and De-identified Data

We may share anonymized, aggregated data for:

  • Educational research and AI teaching methodology studies

  • Industry reports and best practice development

  • Platform improvement and feature development

6. Educational Privacy Considerations

6.1 FERPA Compliance

While TeacherA primarily serves teachers (not students), we recognize the importance of educational privacy:

  • We maintain appropriate safeguards for educational records

  • We provide access rights to your own educational data

  • We limit disclosure of educational information to authorized purposes

6.2 Student Data Protection

  • Teachers are advised not to upload student personal information to our platform

  • Any student data inadvertently shared will be deleted upon discovery

  • We provide guidance on maintaining student privacy when implementing AI tools

6.3 Professional Development Records

  • Course completion and certification data is maintained securely

  • Access to your professional development records is limited to authorized personnel

  • You may request copies of your educational records at any time

7. Data Security

7.1 Technical Safeguards

  • Encryption: Data encrypted in transit and at rest using industry-standard protocols

  • Access Controls: Role-based access with multi-factor authentication requirements

  • Network Security: Firewalls, intrusion detection, and regular security monitoring

  • Secure Hosting: Platform hosted on secure, compliant cloud infrastructure

7.2 Administrative Safeguards

  • Staff Training: Regular privacy and security training for all team members

  • Background Checks: Screening for personnel with access to personal information

  • Incident Response: Established procedures for data breach detection and response

  • Regular Audits: Periodic security assessments and vulnerability testing

7.3 Physical Safeguards

  • Secure Facilities: Physical access controls at data center locations

  • Equipment Security: Secure disposal of hardware containing personal information

  • Environmental Controls: Protection against natural disasters and environmental threats

8. Data Retention

8.1 Account Information

  • Active Accounts: Retained while your account remains active

  • Inactive Accounts: Deleted after 2 years of inactivity (with advance notice)

  • Deleted Accounts: Personal information permanently deleted within 90 days of account closure

8.2 Educational Records

  • Course Data: Retained for 2 years to support ongoing professional development needs

  • Certificates: Maintained permanently for verification purposes

  • Analytics Data: Aggregated data retained indefinitely; personal identifiers removed after 2 years

8.3 Communication Records

  • Support Tickets: Retained for 2 years for quality assurance and training

  • Marketing Communications: Unsubscribe requests honored immediately; contact data retained as legally required

9. Your Privacy Rights

9.1 Access and Control

  • Account Access: View and update your profile information at any time

  • Data Download: Request a copy of your personal information in portable format

  • Correction Rights: Update or correct inaccurate personal information

  • Deletion Rights: Request deletion of your account and personal information (subject to legal retention requirements)

9.2 Communication Preferences

  • Email Settings: Control frequency and types of educational communications

  • Marketing Opt-out: Unsubscribe from promotional emails at any time

  • Notification Management: Customize course and platform notifications

9.3 Enhanced Rights (GDPR/CCPA)

For eligible users:

  • Portability: Receive your data in machine-readable format

  • Restriction: Limit processing of your personal information

  • Objection: Object to processing based on legitimate interests

  • Automated Decision-making: Opt out of automated profiling (where applicable)

10. Cookies and Tracking Preferences

10.1 Cookie Management

  • Browser Settings: Configure cookie preferences in your browser

  • Platform Controls: Manage optional cookies through your account settings

  • Third-party Cookies: Control social media and advertising cookies independently

10.2 Do Not Track

We honor Do Not Track signals for optional analytics and marketing cookies while maintaining essential platform functionality.

11. Third-Party AI Tools and Services

11.1 Educational AI Tools

  • Course content may reference third-party AI platforms and tools

  • Each tool has its own privacy policy and terms of service

  • We provide guidance on privacy considerations when using external AI services

11.2 Integration Privacy

  • We do not automatically share your data with third-party AI tools

  • Any integrations require explicit user consent

  • You maintain control over data shared with external AI platforms

12. International Data Transfers

12.1 Cross-Border Processing

  • Data may be processed in countries outside your residence

  • We ensure adequate protection through appropriate safeguards

  • EU users: Transfers comply with GDPR adequacy decisions and standard contractual clauses

12.2 Global User Considerations

  • International users subject to privacy laws of their jurisdiction

  • We provide information about data processing locations upon request

  • Local data residency requirements addressed through appropriate infrastructure

13. Children's Privacy (COPPA)

13.1 Age Requirements

  • TeacherA is designed for adult educators (18+)

  • We do not knowingly collect information from children under 13

  • If we discover information from children under 13, it will be deleted immediately

13.2 Student Privacy Guidance

  • Teachers receive training on student privacy protection when using AI tools

  • We provide resources for COPPA and FERPA compliance in classroom AI implementation

14. Updates to This Privacy Policy

14.1 Policy Changes

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements

  • Significant changes will be communicated via email and platform notification

  • Continued use of TeacherA after changes constitutes acceptance of the updated policy

14.2 Version Control

  • Previous versions of this Privacy Policy are archived and available upon request

  • Change logs document significant modifications and their effective dates

15. Contact Information

15.1 Privacy Inquiries

For questions about this Privacy Policy or your personal information:

Email: privacy@melingo.com
Subject Line: Privacy Inquiry - [Your Name]

15.2 Data Protection Officer (if applicable)

Email: dpo@melingo.com

15.3 General Contact

Technical Support: support@melingo.com
General Inquiries: info@melingo.com

Mailing Address:
16, Tozeret Haaretz, Tel-Aviv, Israel

16. Regulatory Compliance

16.1 Applicable Laws

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • Family Educational Rights and Privacy Act (FERPA)

  • Children's Online Privacy Protection Act (COPPA)

16.2 Certification and Audits

  • Regular compliance audits and assessments

  • Industry-standard privacy certifications maintained

  • Transparent reporting of privacy practices and incidents

This Privacy Policy was last updated on 06.07.25. We encourage you to review this policy periodically to stay informed about how we protect your information.

For immediate privacy concerns or to exercise your privacy rights, please contact privacy@melingo.com.